They’re kidding me after line and thread!!!!! In the PDF file there are also some photos of chat histories, I hope you can open them all or you will get everything!! It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
I’ve been user of this casino for 4 years now and this is how they treat loyal costumers. He was asking me to provide documents from Sweden, but how can I do that??? Thank you very much for submitting your complaint and forwarding the relevant communication. I’m very sorry to hear vegas casino apk about your problem. Indeed, our financial dept. is in contact with the payment provider.
Die Spielerbeschwerden über Vulkan Vegas Casino
Unfortunately, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casinos database which acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules.
Yesterday I deposited a total of € 3000 and nothing came close to profit, no matter which game, how high or low the stakes are! The € 5,166.00 profit cannot be found on their part and let’s be honest, that stinks! The player from Germany had been waiting for weeks for three payouts from early March. Despite almost daily communication with online operators, the only explanations offered for the delay were a technical problem, or a delay from the disbursement provider.
Vulkan Vegas Casino – Der Rückzug des Spielers wurde verzögert.
- Just don’t stop the 1 payout 2 weeks ago.
- That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.
- I hope we will be able to help you to resolve this issue as soon as possible.
- So this time I’ve been waiting for a withdrawal 50e for 2 days, and after that I haven’t received the notice or anything.
Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers. The player from Lithuania had had his account blocked by the online casino for the second time due to VPN use.
Consequently, we are unable to investigate further and have no choice but to reject this complaint. These required documents were made available in good quality as quickly as possible. We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion. I will need some time to clarify with the billing dept. re the issue with withdrawals.
The issue was eventually successfully resolved as the player received her funds. The player from Germany has been struggling to receive his winnings for over two weeks. Are there any real funds being held by the casino, please? If your account was blocked, I’m afraid we won’t be able to restore your bonus money.
Die Erfahrungen und Benutzerbewertungen von Vulkan Vegas Casino
Every transaction has its transaction ID. The money is stuck between the casino bank and your bank. The casino needs to track the payment and credit the money back to your casino account. Then you can start discussing another payment method etc. Good morning Tim, I just checked my account … And it came in € 1,500.00, so a total of € 2000 so far.
Vulkan Vegas Casino – Der Spieler erlebt verzögerte Auszahlungen.
I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future. As you can see on the Saskia’s case, it seems that the casino started paying the money, so I believe your case will be similar. Just try to talk to the casino and keep them informed. I still had a seductive cashback, which I don’t know anything about now because my account was blocked. Unfortunately, the player has not responded to our messages and questions.
The complaint was rejected because the player didn’t respond to our messages and questions. So again the same problem with this casino…. I got blocked because of the VPN that I don’t even have installed on my Android. I was waiting for my cash out for 2 days and when I try to log in now can’t .
- The rest of the requests are successful.
- Attached a screenshot of a withdrawal request.
- I’ve been user of this casino for 4 years now and this is how they treat loyal costumers.
- Good morning Tim, I just checked my account …
These are sometimes very long processes, but I still believe you’ll eventually get the money. We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
Hello, so that’s a second time when I get blocked my account for using VPN. First time I got blocked I think couple months ago with a 30euros in balance, but when I explained the situation they unblocked me. Since then I’ve never used VPN in this casino since they explained to me that is not allow. I’ve never received a updated t&c Wich says that VPN usage was prohibitied. We’ve received the answer from the billing dept. You are partially right, there is a withdrawal rollback for 3 transactions.
I’m glad to hear that you received your funds. I will now mark the complaint as ‘resolved’ in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. I have already had several payouts where there were never any problems and payouts were always on my account after 5 days at the latest.
Despite having been unblocked previously after explaining the situation, the player had encountered the same issue again while waiting for a withdrawal of 50 euros. We had requested additional information to investigate the matter. The player had confirmed that the casino had unblocked his account and the issue had been resolved. As a result, the complaint had been closed as ‘resolved’. The thing is that it never goes quickly. It usually takes few days to the casino to realise that you’re actually right and that you really didn’t get the money.
Please kindly make a withdrawal request, this time it should be routed via a different payment processor. Rip off side, you pay out but you can still use the money to play. I advise everyone to set a loss limit immediately and wait. Had to wait forever for the money at Vulkan and the support is simply a bot that always writes the same thing. The player from Austria is experiencing difficulties withdrawing his winnings due to ongoing verification.
Vulkan Vegas Casino – Der Spieler erlebt verzögerte Auszahlungen.
The casino only comforts me, I can’t understand why that is and I’m worried. Since all disputed requests are marked as “successful” within casino platform. Thank you Rebecca for the information and the e-mail with the proof. I will now forward your complaint to my colleague Peter who will be assiting you from now on.
You won and there’s no sign the casino wouldn’t like to pay you. Yes, the casino is very slow, but it’s probably because they can’t do it faster for some reason (and they probably won’t tell you the reason). Just be patient and I believe you will receive everything until the end of the next week. I hope we will be able to help you to resolve this issue as soon as possible. Or, on the other hand, a player might be using VPN to hide that they’re accessing the casino’s website from a restricted jurisdiction. So ive been playing for 3 years in this casino and was using VPN all the time.