The complaint was rejected because the player didn’t respond to our messages and questions. So again the same problem with this casino…. I got blocked because of the VPN that I don’t even have installed on my Android. I was waiting for my cash out for 2 days and when I try to log in now can’t .
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There’s really no need to contact them every day. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. So this time I’ve been waiting for a withdrawal 50e for 2 days, and after that I haven’t received the notice or anything. Attached a screenshot of a withdrawal request. The player’s unable to receive her winnings as her bank account no longer exists.
I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future. As you can see on the Saskia’s case, it seems that the casino started paying the money, so I believe your case will be similar. Just try to talk to the casino and keep them informed. I still had a seductive cashback, which I don’t know anything about now because my account was blocked. Unfortunately, the player has not responded to our messages and questions.
Hello, so that’s a second time when I get blocked my account for using VPN. First time I got blocked I think couple months ago with a 30euros in balance, but when I explained the situation they unblocked me. Since then I’ve never used VPN in this casino since they explained to me that is not allow. I’ve never received a updated t&c Wich says that VPN usage was prohibitied. We’ve received the answer from the billing dept. You are partially right, there is a withdrawal rollback for 3 transactions.
Vulkan Vegas Casino – Der Spieler erlebt verzögerte Auszahlungen.
Thank you very much for submitting your complaint and I’m really sorry to hear about your issue with Vulkan Vegas Casino. Allow me to ask you a few more question before we would move forward. I am looking forward to the resolution of this issue. We received a message from Rebecca stating that she eventually received her funds. It would be great if you could forward us any relevant proof which may support your case to email protected.
Even a payout 1 week ago was on my account this week. Just don’t stop the 1 payout 2 weeks ago. I never play with a bonus had deposited 25 euros and earned the 200 euros. As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system.
- I am sorry to hear that your withdrawal has been delayed.
- Unfortunately, the player has not responded to our messages and questions.
- Please kindly make a withdrawal request, this time it should be routed via a different payment processor.
- I would like to invite Vulkan Vegas Casino to the conversation to participate in the resolution of this complaint.
- The player from Lithuania had had his account blocked by the online casino for the second time due to VPN use.
You won and there’s no sign the casino wouldn’t like to pay you. Yes, the casino is very slow, but it’s probably because they can’t do it faster for some reason (and they probably won’t tell you the reason). Just be patient and I believe you will receive everything until the end of the next week. I hope we will be able to help you to resolve this issue as soon as possible. Or, on the other hand, a player might be using VPN to hide that they’re accessing the casino’s website from a restricted jurisdiction. So ive been playing for 3 years in this casino and was using VPN all the time.
Consequently, we are unable to investigate further and have no choice but to reject this complaint. These required documents were made available in good quality as quickly as possible. We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion. I will need some time to clarify with the billing dept. re the issue with withdrawals.
Please forward any relevant proof as screenshot, chats or e-mails to email protected. Now I would like to invite Vulkan Vegas Casino representative to join this conversation and participate in the resolution of this complaint. Thank you and I really hope that the case can be resolved.
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I would like to invite Vulkan Vegas Casino to the conversation to participate in the resolution of this complaint. Please allow me to ask you a few questions, so I can understand the whole situation completely. The player from Germany encounters an issue with the casino website during a special draw, where his system crashed and prevented the opening of the last two fields. Despite potential winnings of up to €2,000, he receives only €1 in compensation. Thank you very much, weisstdunicht32, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (email protected) who will be at your assistance.
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Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue. You need to look at it from the positive point of view.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread. Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. I was now able to make a new withdrawal request of 200 euros. Hello, I still have to wager 4 euros for the payout, which of course is not nice.
A week later, my Postbank also announced that I had violated the terms and conditions ??? Sparkasse and Postbank after this payment was received and returned from Muvon Payments Ltd ?! Since then I have been put off by the casino support, put off etc pp !!! In the meantime I can’t get any further on the phone, permanently occupied and in the live chat nobody speaks to me in either German or English. I’m tired of explaining myself again and again and meanwhile really pissed off how they treat me.
I’m glad to hear that you received your funds. I will now mark the complaint as ‘resolved’ in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. I have already had several payouts where there were never any problems and payouts were always on my account after 5 days at the latest.
- Please allow me to ask you a few questions, so I can understand the whole situation completely.
- As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system.
- I don’t know since when they changed t&c but my funds also been stolen by casino.
- And if a payment is not accepted, they will inform me.
- The casino needs to track the payment and credit the money back to your casino account.
We expect to resolve the issue today-tomorrow. Meanwhile, please pardon for inconveniences caused, and please enjoy a generous bonus from us. The player from Germany wishes 50% of his deposits to be reimbursed since the casino doesn’t hold German License. We rejected the complaint because the player didn’t respond to our messages and questions. Thank you very much for your reply, AJCooper. Before we contact the casino, could you please forward all the relevant communication between you and the casino to email protected?
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The player was not informed of any alternative method to withdraw her winnings. After the casino had requested the disputed transaction ID and the Complaints Team had extended the response time, the player confirmed that she had received her money. The issue had been successfully resolved and the complaint was closed. I have now gathered everything that is/was on my phone. One point is particularly important and that is the part where my bank statements show that the transactions have been canceled and then the live chat response to that. To date I have zero information on this venture either, so I am assuming that vulkanvegas has not contacted my bank to clarify the issue.
Please kindly make a withdrawal request, this time it should be routed via a different vegas casino apk payment processor. Rip off side, you pay out but you can still use the money to play. I advise everyone to set a loss limit immediately and wait. Had to wait forever for the money at Vulkan and the support is simply a bot that always writes the same thing. The player from Austria is experiencing difficulties withdrawing his winnings due to ongoing verification.
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. Hi, I’m sorry to hear about what’s happening to you. The split of your withdrawal to smaller amounts is exactly what I described above. Anyway, I’m thinking that you might experienced “Mastercard issue”.